Privacy Policy

Effective date: December 14, 2025
Last updated: December 14, 2025

Company: Bookistics, Inc.
Address: 15896 SW 137th Ave, Miami, Florida, USA
Email: privacy@bookistics.com

We built Bookistics to help people book small-ship cruises, guided land tours and bundled flight+fare packages with clarity and real perks. This Privacy Policy explains, plainly and directly, what information we collect, how we use it, who we share it with, and the rights you have over your data. If anything below is unclear, contact us at privacy@bookistics.com — we’ll respond promptly.

1. Scope & acceptance

This Privacy Policy applies to personal information collected by Bookistics when you:

  • Visit or use bookistics.com or any Bookistics-branded booking pages or apps;
  • Request quotes, make bookings or request customer support;
  • Sign up for marketing, newsletters or alerts.

By using our site or services, you accept the practices described here. If you do not agree, do not use the site or provide personal information.

2. Information we collect

We collect the minimum information required to search, book, confirm and support travel. Types of information:

a) Information you give us

  • Identity & contact: full name, email, phone number, postal address.
  • Travel details: passenger names, date(s) of travel, passport and ID information when required by suppliers, seating preferences, special requests, frequent flyer numbers.
  • Payment information: we collect billing name and billing address and transaction details. We do not store full card numbers on our servers; payment is processed by PCI-compliant third-party payment processors. We may retain transaction references and masked card identifiers for audit and refunds.
  • Account data: username, password (hashed), profile settings, saved traveler profiles.
  • Communications: messages and attachments you send us (emails, chat transcripts, voicemail) for support and record keeping.
  • Marketing preferences: whether you want email, SMS or phone offers.

b) Information we collect automatically

  • Device & log data: IP address, browser type, operating system, pages viewed, dates/times of visits, referring page, search terms used on site.
  • Cookies & tracking: cookies, pixels and similar technologies to remember preferences, enable the booking flow, measure advertising performance, and analyze usage. See Section 5.

c) Information from third parties

  • Supplier data: travel suppliers (cruise lines, tour operators, airlines) provide availability, booking confirmations, and sometimes passenger data required for travel reservations.
  • Partner services: payment processors, identity verification services, travel insurance providers, CRM and marketing platforms, and analytics providers may share information with us per our contracts.
  • Public sources: where permitted, we may supplement data from public sources for fraud prevention or verification.

3. How we use your information

We use personal information only for legitimate business purposes necessary to provide travel booking services and to operate safely and legally:

  • To provide and manage bookings: search availability, price and reserve services, issue confirmations and e-tickets, send itineraries and boarding details.
  • Payments & refunds: process payments, refunds, credits and chargebacks through third-party processors.
  • Customer service & operations: respond to inquiries, manage changes, cancellations, and support during travel.
  • Marketing & promotions: with your consent where required, send offers, newsletters and targeted promotions. You can opt out at any time.
  • Compliance & safety: verify identities, meet immigration/tax/reporting obligations, comply with supplier and regulatory requirements.
  • Fraud & risk management: detect and prevent fraud, abuse, money laundering or other illegal activities.
  • Analytics & site improvement: measure use of the site, improve features, and understand trends.
  • Legal purposes: respond to legal requests and defend legal claims.

We do not sell your personal information for money. We may share data as described in the next section.

4. Who we share information with

We share personal information only as required to perform bookings, comply with law, or provide services. Categories:

  • Travel suppliers & partners: cruise lines, tour operators, ground handlers, airlines and hotels — to make and manage bookings and meet supplier rules.
  • Payment processors & financial institutions: to take and settle payments, refunds and prevent fraud.
  • Service providers: CRM, email delivery, cloud hosting, analytics, fraud detection and identity verification vendors who process data on our behalf.
  • Legal & safety: law enforcement, regulators or courts when required by law or to protect rights, safety or property.
  • Business transfers: in the event of a sale, merger, or acquisition, user data may be transferred; users will be notified where required by law.
  • Marketing partners and advertising networks: only where you have consented or where permitted by law; you can opt out.

All third parties we work with are contractually required to keep your data secure and use it only for stated purposes.

5. Cookies, tracking and advertising

We use cookies and similar technologies to operate the site, remember preferences, and provide relevant offers:

  • Essential cookies: required for core functionality (booking sessions, secure areas).
  • Performance & analytics cookies: measure how the site is used to improve UX.
  • Marketing cookies: enable personalized advertising and measure campaign effectiveness.

You can control cookies through your browser settings and opt out of third-party advertising using industry opt-out mechanisms. Blocking essential cookies may break parts of the booking experience.

6. International transfers

Bookistics is based in the United States (Miami, FL). Your information may be transferred to and processed in countries other than your residence when necessary to provide services (e.g., suppliers, cloud providers). We take commercially reasonable steps to ensure appropriate protections such as standard contractual clauses, processor agreements, or other lawful transfer mechanisms.

7. Data retention

We retain personal information only as long as necessary for business, legal, tax, and compliance purposes:

  • Bookings & travel records: generally retained for up to 7 years for tax, accounting and record-keeping and to handle warranty or claims.
  • Customer support logs: retained for a period necessary to resolve issues (commonly 2–7 years depending on case complexity).
  • Marketing data: retained until you unsubscribe or opt out, or for up to 5 years if you remain inactive.
  • Analytics data: aggregated and retained for analysis; user-level analytics may be retained for up to 24 months unless otherwise required.

If you request deletion and we have no legal need to retain your data, we will delete or de-identify it in our systems. Some information (e.g., transaction history required for tax) may remain in locked archival backups.

8. Security

We maintain industry-standard technical and organizational safeguards to protect personal information, including encryption in transit (TLS/SSL), restricted access controls, monitoring, and secure data centers. Payment card data is processed only by PCI-compliant processors; Bookistics does not store full card numbers.

No system is 100% secure. If we discover a security breach affecting your personal data, we will notify you and regulators as required by law and take reasonable remedial steps.

9. Your rights & choices

We respect your rights. Depending on your location and applicable law, you may have the following rights:

  • Access: request a copy of personal information we hold about you.
  • Correction: request correction of inaccurate or incomplete data.
  • Deletion: request deletion of your personal data, subject to legal and contractual exceptions.
  • Portability: request a copy in a machine-readable format.
  • Restriction: request restriction of processing in limited circumstances.
  • Object to processing: where processing is based on legitimate interest or for direct marketing.
  • Opt out of marketing: you can unsubscribe using the link in marketing emails or by contacting privacy@bookistics.com.
  • Cookies & tracking: manage through your browser or device settings and advertising opt-out tools.

To exercise rights, contact us at privacy@bookistics.com with a clear description of your request. We may require verification before fulfilling requests to protect your privacy. We will respond within applicable legal timeframes.

California residents (CCPA/CPRA)

If you are a California resident, you have additional rights under California law, including the right to request categories of personal information disclosed to third parties and to request deletion of personal information, subject to exceptions. To submit a request, email privacy@bookistics.com or mail us at the address above. We do not discriminate against consumers for exercising privacy rights.

European residents (GDPR)

If you are in the European Economic Area (EEA), you may have the right to lodge a complaint with a local data protection authority. You can also contact us using the details below; we will coordinate with your data protection authority where required.

10. Children’s privacy

We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child under 16 provided personal data to us, contact privacy@bookistics.com and we will delete the information unless we have a lawful basis to retain it.

Note: in the United States, COPPA protects children under 13. If you believe we have collected information from a child under 13, notify us immediately.

11. Third-party links & embedded content

Our site may contain links to third-party websites (suppliers, travel partners, social platforms). This Privacy Policy does not apply to those sites. Review their privacy notices before providing personal information.

12. Marketing & promotional communications

We send marketing emails and offers only to those who opt in where required. All marketing emails include an easy unsubscribe link. We may use your booking history to send relevant offers unless you opt out.

13. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Non-material changes may be published without direct notice. If you have an account, we may notify you of material changes by email.

14. How to contact us

Questions, requests, or concerns about privacy should be sent to:

Email: privacy@bookistics.com
Mail: Bookistics, Inc. — Privacy Team
15896 SW 137th Ave, Miami, Florida, USA

If you remain unsatisfied after contacting us, you may submit a complaint to your local privacy regulator (for U.S. users, your state attorney general; for EEA users, your national data protection authority).

15. Additional notices

  • Reservation data & supplier rules: some suppliers require that passenger data (full name, DOB, passport details) be provided for booking and security checks. Those data elements are transferred to the supplier and handled per their policies.
  • Payment processing: payment card transactions are handled by PCI-compliant third parties. For billing questions, we will provide the processor contact details on request.
  • Traveler health & safety: if a supplier or law requires health information (e.g., vaccination status), we will collect it only to the extent necessary and share it with the supplier or authorities as required.

We keep this policy practical and readable because travel is complicated — your privacy shouldn’t be. If anything in this policy conflicts with the law that applies to you, applicable law prevails. Contact privacy@bookistics.com for any clarification or to exercise your rights.